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Changes to Customer Support

03.03.2015

 

Greetings Annoholics,


Today we have an announcement regarding a change to our Customer Support service. The change will be effective as of mid March.

 

What will be different? <Read more>


Final Ending of Valentine's Event 26. February 2015

25.02.2015

 

On the 26th February, our Valentine's Event will finally end.  This means we will also remove the Valentine's Shop category.  With this version, we will also introduce some additional changes, like some new, cool avatar sets for you to get. Do you like the Icequeen? Or, maybe you like Cardinal Lucius? These will be included for new Avatar sets.  See all additional changes and features in our Changelog.

 

 

Start of deployment:

26th February, 2015, 8:00 am GMT. The game service won't be available during the deployment.

 

 

Duration of deployment:

The duration of the downtime isn't predictable.  However, if the servers aren't available by 1:00 PM GMT, we'll give further information on Twitter.


End of the Valetine's Event [complete]

18.02.2015

 

On the 19th February, our Valentine's Event will slowly come to an end. This means the quests and the Valentine´s Island will be gone, but the items within the Shop will remain for an extra week. 

 

 

Start of deployment:

19th February, 2015, 8:00 AM GMT. The game service won't be available during the deployment.

 

 

Duration of deployment:

The duration of the downtime isn't predictable.  However, if the servers aren't available by 1:00 PM GMT, we'll give further information on Twitter.


Server Maintenance 13th February 2015 [complete]

12.02.2015

 

 

We will be performing a server maintenance to make some changes in our backend.  We will not be deploying a new version, nor will there be any new features. 

 

 

 

 

 

Start of deployment:

13th February, 2015, 9:00 am GMT. The game service won't be available during the deployment.

 

 

Duration of deployment:

The duration of the downtime isn't predictable.  However, if the servers aren't available by 1:00 pm GMT, we'll give further information on Twitter.


Server Maintenance 11th February 2015 [complete]

11.02.2015

 

 

We need to perform a maintenance to fix the current issue with the rings for the Valentine's Event. We will not deploy a new version, nor will there be any new features.

 

 

 

 

 

Start of deployment:

11th February, 2015, 4:00 pm GMT. The game service won't be available during the deployment.

 

 

Duration of deployment:

The duration of the downtime isn't predictable.  However, if the servers aren't available by 5:00 pm GMT, we'll give further information on Twitter.


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